Complaints
The policy of the school is to work in partnership with parents and the wider community. This is based on the belief that co-operation and a sense of joint purpose between staff, parents and the School will assist in ensuring open and positive relationships.
From time to time, however, parents and members of the public may express concern or make a complaint, either orally or in writing. The School will always give serious consideration to concerns and complaints that are brought to its attention. However, anonymous complaints will not normally be considered. In considering concerns or complaints, the school will ensure that they are dealt with effectively and with fairness to all parties. Where possible complaints will be resolved informally. Where a complaint has not been resolved informally, then the formal procedures set out in the document above will be followed.
Compliments
As a school we are always delighted to hear if you think we are doing a good job. This may be that you are particularly happy about a special assembly, something a pupil has done or a teacher.
You can contact the school by letter at:
St Mary Magdalene’s RC Primary School
Wellfield Drive
Burnley
Lancashire
BB12 0JD
or by telephone at:
Telephone: 01282 436880